Police Dispatch, Registrations and Fines

SSI (Son-Mar Security) wants you to know that we appreciate your business and we are very proud that you’ve chosen us for your Security needs.

We will do all we can to ensure that you receive the best possible service.

Automatic Police Dispatch Procedures (unless otherwise stated):

If an alarm goes off at your premise the monitoring station will automatically

  1. call the premise # first if there is no answer they will then
  2. call the police and then
  3. your contact/keyholder list that you provide us.

If you do not want the police called until the entire keyholder list is called, then you need to stipulate that to the tech when he’s asking you about your contact list.

You may also contact the monitoring station at anytime and verbally tell them who you want to add or delete from your contact list and in what position you want them called.

Note: not  everybody on your list has to be a contact (meaning persons first and last name, phone # or #’s to reach them and Passcode). These people are the people You can add people on your list that are just users (meaning persons first and last name and Passcode)

How to Avoid Police Fines

To avoid Police Fines, please make sure you:

1. Call the Monitoring Station immediately at 888-766-5366 and tell them it is a false alarm

2. Make adjustments to your key holder/Contact list ie. put the police 3rd, 4th or even last on your list or you can make arrangements with a security guard company (ie Norpro) to be called instead of police. Please contact us for further details

3. Call us and make an appointment for a tech to go and check your alarm (Fees may apply)

**Please make sure everybody using your alarm knows how to use it correctly and that they  know how to call the monitoring station to cancel a false alarm. The phone # for the monitoring station is 888-766-5366.  We strongly recommend you copy this # into your cell phones in case it is needed in the future.**

 

 Important Note:  SSI – Sonmar Security and the Monitoring Station are not responsible for any fines as a result of false alarms. You the customer agree to pay for all false alarm fines and Police Registration Fees according to Police False Alarm Rates in your area.  Please Contact our office if you require further information regarding the prevention of False Alarms.

 

 

**Please see below for more information on Police False Alarm Fees in your City **

We  have attempted to verify the accuracy of this information, but we cannot guarantee that changes have not occurred. To be 100% accurate, please consult your local police department regarding False Alarm Fines 

 

Sudbury – **Customer Needs to Register**

If you don’t fill in a Police Alarm Registration Form in Sudbury you will be “FINED $125 (and up) ” for every false alarm you have.

To register in the Program, please print, complete and submit a False Alarm Reduction Program Registration Form as soon as possible by clicking on this link http://www.gsps.ca/en/letushelpyou/resources/documents/FIN1104.doc

For more information regarding this Program, click on this link  http://www.gsps.ca/en/letushelpyou/falsealarmreductionprogram.asp  This link will discuss in detail what the program is all about including 1 FREE false alarm per each year of registration.

Sault Ste. Marie

Note: As soon as the monitoring station dials the Police there is an automatic charge of $85 to the premise owner.

If the police are dispatched but cancelled before the police go on site then the fine will be $35

All false fines are sent to Son-Mar and our billing department will pay the false fines and pass on these charges to you. Son-Mar Security (SSI) and the Monitoring Station are not responsible for any fines as a result of false alarms. You the customer agree to pay for all false alarm fines and Police Registration Fees according to Police False Alarm Rates in your area.

For more information, click on this link http://www.ssmps.ca/community-information/false-alarm-policy

 

Timmins

The user fee for each occurrence of a false alarm shall be: $96.25 (eighty-six dollars and twenty-five cents) plus applicable tax.

The administration fee for each occurrence of a false alarm shall be: $25.00 (twenty-five dollars).

Total: $135.71

The user fee for cancellation after the dispatching of police services for each occurrence of an alarm activation shall be: $50.25 (forty dollars and twenty-five cents) plus applicable tax.

The administration fee for each occurrence cancellation shall be: $25.00 (twenty-five dollars). Interest on any unpaid user fees shall be charged at a rate of two per cent (2%) per month, compounded monthly

Total: $83.73

For more information, click on this link http://www.timminspolice.ca/non-policing-services/schedule-of-fees/

All false fines are sent to Son-Mar and our billing department will pay the false fines and pass on these charges to you. Son-Mar Security (SSI) and the Monitoring Station are not responsible for any fines as a result of false alarms. You the customer agree to pay for all false alarm fines and Police Registration Fees according to Police False Alarm Rates in your area.

Toronto/York Region

As of 11/18/15 The York Region Police charge for False Alarms, those charges are as follows: $200.00 for each false alarm $130.00 if the alarm is cancelled while police are on route. All false fines are sent to Son-Mar and our billing department will pay the false fines and pass on these charges to you. Son-Mar Security (SSI) and the Monitoring Station are not responsible for any fines as a result of false alarms. You the customer agree to pay for all false alarm fines and Police Registration Fees according to Police False Alarm Rates in your area.

Barrie 

Cost Recovery Fee – Effective January 1, 2017

The Barrie Police Service is committed to providing a safe and secure community and strives to reduce the number of false alarms that generate unnecessary deployment of police resources. The Cost Recovery Fee is to assist with increased demands for unnecessary police resources when responding to residential and commercial security alarms. The intention is to reduce false alarm dispatches to front line officers and pass the cost onto the consumer who utilizes the service rather than taxpayers in general.

Fees

False Alarm

$190.00 will be charged for every dispatched alarm call that is deemed to be false by the attending officer. An invoice will be issued to the alarm subscriber and is to be paid in full within 30 days. Outstanding fees will be subject to finance charges and may be added to the Property Tax Roll or assigned to a Collection Agency.

Cancelled Alarm

$130.00 will be charged for every dispatched alarm that is cancelled prior to an officer’s arrival at the premise. An invoice will be issued to the alarm subscriber and is to be paid in full within 30 days. Outstanding fees will be subject to finance charges and may be added to the Property Tax Roll or forwarded to a Collection Agency.

First False Alarms and/or First Cancelled Alarms for residential property owners will be forgiven and a letter cautioning future false alarms will be sent.

For more information, click on this link https://www.barriepolice.ca/alarm-response-policy

Kitchener/Waterloo Area

The annual Police Alarm Registration fee for Kitchener is $24 + tx per year and this fee will appear on your annual monitoring invoice starting Sept 1/2016 and every year thereafter. (Son-Mar needs to Register all Kitchener customers and we are to pay it, but the customer will be billed either $24+tx per year or $2+tx per month. This fee will be added onto their monitoring fee depending on how they choose to pay.)

 

False Alarm Fines in Waterloo Area – $85 fee for the first response to a false alarm within a 365 day period. $85 plus an escalating $25 to respond to additional false alarms within the 365 day period. For example, $85.00 for first false alarm, $110 for second false alarm, $135 for the third, etc. $150 for attending any false alarm for a non-registered dwelling or for expired registrations (Police Registration fees are $24 + tx per year).  For your safety, and to avoid unnecessary fees, please continue to ensure your dwelling is both registered and updated.

Guelph

As of 11/18/15 The Guelph by-law has changed and currently there is no registration needed for your Alarm System. However their are fines for False Alarms, those charges are as follows: $170.00 for each false alarm $90.00 if the alarm is cancelled while police are on route

This police department does not hand down cautions or suspensions. All false fines are sent to Son-Mar and our billing department will pay the false fines and pass on these charges to you. Son-Mar Security (SSI) and the Monitoring Station are not responsible for any fines as a result of false alarms. You the customer agree to pay for all false alarm fines and Police Registration Fees according to Police False Alarm Rates in your area. Please Contact our office if you require further information regarding the prevention of False Alarms.

 

For more information, click on this link http://www.guelphpolice.ca/en/crime-prevention-and-safety/Alarm-Systems.asp?_mid_=16225

Hamilton

$160.00 for each false alarm

$85.00 if the alarm is cancelled while police are on route

For more information, click on this link https://hamiltonpolice.on.ca/prevention/business-security/false-alarm-reduction-unit 

 

Kingston

Premise Registration                                                                           $  61.50 + HST = $68.20

(for customers who were not registered in 2016 or

customers who had a false alarm in 2016)

 

Pro-Rated Registration                                                                        $  4.29/mth + HST

(For NEW customers registering after January)

 

Premise Registration                                                                                       FREE

(for those customers who did not have a false alarm in 2016)

 

Unregistered False Alarm                                                                               $ 146.20

(HST applied to registration portion)

 

2nd False Alarm                                                                                               $   88.00

 

3rd False Alarm                                                                                               $ 127.00

 

4th False Alarm                                                                                               $ 167.00

 

5th False Alarm and any subsequent false alarms                                            $ 212.00

Please note that the fee schedule published in the by-law is not correct as the by-law is not updated annually.  There is a provision (Section 3.0 ADMINISTRATION) in the by-law that does allow for fee increases.

 

London

**London (city) Police requires that the monitoring station attempt to contact all contacts on file before dispatching the London (city) Police for all burglary and panic alarms. **

A caution notice will be issued to the alarm premise after ONE FALSE ALARM. *Once a caution Notice is issued by police to alarm system users, it is the user’s or the alarm and/or monitoring companies responsibility to identify and correct the problem.

Termination – One subsequent false alarm in the same 365 day period will result in TERMINATION of police response to alarms at the premise.

Re-instatement – After Termination, you can choose to Re-instate with London Police by paying a fee of $250 (cheque or money order) AND having your alarm company perform a current physical on-site inspection of the alarmed premises by a qualified alarm technician. The inspection report from the alarm company must be received by London Police WITHIN 21 DAYS of the premise inspection date along with your $250 cheque to be considered.

Mandatory Registration – When the alarm system is installed, it is the responsibility of YOUR ALARM COMPANY to register any alarm system that they install within the city of the London with the London Police Alarm Co-ordinator.